Hello and thank you for visiting my site!

My name is Johan Sebastian Zacapa, and I'm from Tegucigalpa, Honduras. Over the last six years, I've been immersed in the BPO industry, where I've had the opportunity to collaborate with a variety of tech startups, ranging from small teams to large, established companies.

I have a strong interest in solving problems and researching new strategies to develop creative solutions for problems faced by the companies I collaborated with.

In addition to my professional endeavors, I'm pursuing a degree in economics and have developed a keen interest in marketing, coding, and process automation. Working in the BPO sector has equipped me with a wide array of valuable skills and insights that I wouldn't have gained elsewhere.

My ability to tackle technical problems, conduct thorough research, and maintain a curiosity for understanding complex issues has significantly contributed to my professional development. With a solid background in customer support, team management, and experience with companies that provide SaaS, I consider myself well-equipped to meet the needs of those seeking someone who is tech-savvy, customer-focused, and constantly striving to improve both personally and professionally.